Shipping Information
Shipping & Processing Information
All orders are shipped from one of our U.S. warehouses located in Atlanta, GA, Newark, NJ, or Los Angeles, CA.
Order Processing
Orders typically require 5–7 business days to process before shipping due to high order volume and popular, limited-release styles.
Shipping & Delivery
After processing, orders ship via Standard Economy Delivery (3–4 business days).
Total Delivery Time
Most customers receive their order within 10–12 business days from purchase.
What to Expect
- Processing: 5–7 business days
- Shipping: 3–4 business days after processing
Estimated delivery timelines are displayed on:
- Each product page
- Your order confirmation email
- Your invoice once checkout is complete
Additional Notes
- Orders ship Monday–Friday, excluding weekends and federal holidays
- Once your order ships, a tracking number will be emailed so you can follow your package every step of the way
- Delivery time includes both processing and in-transit time
- During holiday periods and promotional events, allow an additional 7 business days for processing
Order Accuracy & Responsibility
Please double-check your shipping address at checkout. Make sure all details—like abbreviations, street numbers, apartment or building numbers, and route info—are complete and accurate. Gritty Soul is not responsible for packages that are lost, misplaced, or delayed due to incorrect or incomplete address information provided at checkout.
Order Cancellation Policy
Once your order is placed, it is immediately sent into processing — which means it cannot be canceled or modified in most cases.
We understand that mistakes happen and will always do our best to help. If you need to cancel or change an order, please contact us immediately after placing it:
- We cannot guarantee changes or cancellations once an order is placed.
- Once your order has been processed or shipped, it is no longer eligible for cancellation.
Delivery Policy
If your package is lost or missing, contact us within 30 days of the delivery date to be eligible for a store credit or reshipment.
Gritty Soul does not guarantee responsibility for packages marked as “Delivered” by the carrier. These cases will be reviewed individually.
Delivery Claims
We’ll assist you with the carrier in filing a claim for any lost or missing package. Please note:
- Claims may take up to 30 days to process, depending on the carrier.
- We do not issue refunds or credits for packages that the carrier confirms as delivered.
