Frequently Asked Questions

🚚 Shipping & Delivery

Where do you ship from?

All orders are shipped from one of our U.S. warehouses located in Atlanta, GA, Newark, NJ, or Los Angeles, CA.

Orders typically require 1 - 5 business days to process before shipping due to high order volume and popular, limited-release styles.

After processing, orders ship via Standard Economy Delivery (3–4 business days).

How long does shipping take?
Due to high demand, select styles may require up to 5 business days for processing before shipment. Estimated delivery dates are provided on each product page and will also appear on your order confirmation and invoice once your purchase is complete.

🔁 Returns & Store Credit

What’s your return policy?
We gladly accept returns for store credit only within 14 days of delivery on eligible, unworn items. Store credit can be used toward a new size, color, or totally different item — your choice!

Do you allow exchanges?
We don’t offer direct exchanges, but you can use your store credit to order a different size or item once your return is processed.

🛍️ Orders & Payments

How do I place an order?
Add your favorite pieces to your cart and check out. You’ll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order?
Once an order is placed, it can’t be changed or canceled — our warehouse processes fast. If you made an error, contact us right away and we’ll do our best before the order ships.

👗 Product & Sizing Info

Are your items true to size?
Yes! We offer standard US women’s sizing — no “China-cut” fits here.

Do you have a size chart?
Every product page includes a detailed size chart under the “Product Information & Size” tab.

📍 Who Owns Gritty Soul

📞 Contact & Support

Need help with an order, return, or size advice? We’ve got you covered.

Reach us through our Contact Form below — we typically reply within 24 hours.